This Privacy Policy explains how Sovra Care, Inc. (“Sovra Care,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you use Blosum, our websites, applications, software, AI-enabled features, and related services (collectively, the “Services”).
Blosum is a product operated by Sovra Care, Inc. This policy applies when you use Blosum directly.
We collect information:
Some information described above may be considered health information, sensitive personal information, or “consumer health data” under applicable law. Providing this information is generally optional, but certain features may not work without it.
We use consumer health data to provide the features you request, personalize cost and planning guidance, respond to questions, maintain and secure the Services, and comply with law. We do not sell consumer health data. We do not use consumer health data for targeted advertising.
Genie is Blosum's AI health-finance navigator. When you use Genie, we process the questions and information you submit to generate a response. With your permission, we may also include relevant information from your Blosum account, such as medications, providers, healthcare expenses, upcoming care, or reserve-planning information.
Information used to generate a response may be transmitted to contracted AI and infrastructure service providers acting on our behalf. We require these providers to protect the information consistently with our contractual requirements and applicable law and to process it only for authorized purposes.
Do not submit information about another person unless you have permission. Genie responses and conversation history may be stored with your account to provide the Services, maintain continuity, investigate safety or quality concerns, and comply with law, subject to our retention practices and your available controls.
We may disclose personal information to:
We require service providers that process personal information on our behalf to protect it consistently with our contractual requirements, this Privacy Policy, and applicable law and to process it only for authorized purposes. We may also disclose aggregated or de-identified information that does not reasonably identify you.
We do not sell personal information or consumer health data. We do not use consumer health data for targeted advertising. We may use privacy-conscious analytics to understand service performance and improve Blosum.
If our practices change in a way that triggers an opt-out or consent requirement, we will provide the notices and choices required by applicable law before using information in that manner.
We retain information for as long as reasonably necessary to provide the Services, maintain your account, comply with legal obligations, resolve disputes, prevent fraud and abuse, and enforce agreements. Retention periods vary based on the type and sensitivity of information, the feature involved, and legal requirements.
When information is no longer needed, we delete or de-identify it, subject to lawful backups and records we must retain. You may request account deletion as described below.
We use administrative, technical, and physical safeguards designed to protect personal information. These safeguards may include encryption in transit and at rest, access controls, monitoring, and vendor-security requirements. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
If a security incident affects information and notification is required, we will provide notice consistent with applicable law.
Depending on where you live and subject to applicable exceptions, you may have rights to:
You may initiate account deletion through the account settings in Blosum or submit a privacy request by emailing legal@sovra.care. Account deletion removes your account and associated personal information except information we must retain for legal, security, fraud-prevention, or dispute-resolution purposes. We may need to verify your identity and authority. You may use an authorized agent where permitted. We will not discriminate against you for exercising applicable privacy rights.
You can control certain cookies through your browser or device settings, although disabling essential cookies may prevent parts of Blosum from working. You may unsubscribe from marketing emails using the link in the message. We may still send transactional, security, and service-related communications.
Blosum is not intended for anyone under 18, and we do not knowingly collect personal information from children under 18. If you believe a child has provided information to us, contact legal@sovra.care.
We may update this Privacy Policy as our Services or legal obligations change. We will post the updated policy, revise the effective date, and provide additional notice when required by law. Material changes will apply prospectively unless otherwise permitted by law.
Questions or privacy requests may be sent to: